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13CO || Kent & Sussex, England || sales@13countyco.com 

SHIPPING & RETURNS

Shipping Policy

 UK Standard Delivery:

 

  • Delivered within 3-5 working days. 

  • Delivery is Monday to Saturday during business hours.

  • Orders placed before 10:00am GMT Monday to Friday may be dispatched the same day.

  • International 5-14 business days 

 

  • It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.

  • We will be unable to change the delivery address on orders after checkout.

  • If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mail box.

  • Title to and risk of loss in your Products will pass to you when you take possession of the Products.

Return & Exchange Policy

If your order arrives faulty or incorrect, we will gladly accept your return within 30 days. 

 

 

Right of withdrawal 


If you are not satisfied with the products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 30 (thirty) calendar days of delivery of the products and get a refund.

This is a right of withdrawal that you can exercise without penalty and without giving any reason.

Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.

In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for delivery, if you had chosen this shipping method.